Terms of delivery and complaints

Sales
Ateljé Lyktan AB sells directly to businesses and shops dealing in lighting, furnishings and electrical and construction contracts. We also supply entities in the public sector, such as state, municipality or county council.

If you are a private individual and interested in any of our products, please refer to one of our distributors. A list of these is available on our website, or you could contact our customer support for help in locating the nearest distributor.

General terms of delivery
Delivery FCA ateljé Lyktan warehouse, according to INCOTERMs 2000. Carriage charge of SEK 100 on orders below SEK 5000 net value. Orders for combined delivery within Sweden exceeding SEK 5000 net value are supplied carriage-free (DDU, INCOTERMs 2000). Stanchions are supplied ex factory.

Insurance
All transport is at buyer’s risk. Should transport damage occur, the buyer must immediately report this to the transport company Otherwise ordinary terms of delivery apply in accordance with ALEM09.

ALEM09
General terms of delivery relating to electrical materials for delivery and use in Sweden, prepared by EIO - Swedish Electricians' Organisation and SEG - Swedish Electrical Wholesalers.

Warranty terms
5 year product warranty, 5 year warranty on electronic drivers.

Complaints and returns
With both returns and complaints you must always contact the sales person/customer support before sending items to us. On contact with us, you will receive a returns number which you must use to mark the package.

Returns
Returns reported and returned later than two months after delivery will not be credited. Returns without a returns number and agreement with the sales person will not be approved. Agreed returns must be marked with our reference and the reason for return. A minimum of 25% will be deducted on crediting as handling costs. Returns of products not included in the current price list will not be credited.

Complaints
In case of complaint you may use the standard form from ALEM which you can download here. We would prefer you to contact your sales contact or our customer support as soon as you experience a problem with any of our products. This is to enable us to make a quicker decision on what action is needed to remedy your problem. In the case of a complaint and return, you must contact the sales person/customer support to obtain a returns number before sending the items back to us.

If you are a private individual and wish to complain about an item, you must always refer to the place of purchase which will then arrange contact with us.